To return materials purchased from Mr. Cool for any reason, please contact us at 248-960-7850 so we may discuss the return with you. Mr. Cool will only accept materials back in the original packaging. All parts are returned for evaluation. The customer is responsible for all activities required to return the part to Mr. Cool in saleable condition or the condition of the part as received by the customer. All returns that do not have a functional manufacturer’s defect in materials or workmanship will receive a minimum of 10% restocking fee on heat exchangers and 20% on all exhaust components. Some examples of non functional manufacturer’s defects would include wrong part numbers being ordered or paint defects.
Goods Damaged Upon Return
All items shipped from Mr. Cool LLC are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery. If your order is delivered without a signature and damage is found, please call Mr. Cool LLC's Return Department immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 10 days of delivery. Mr. Cool LLC works hard to ensure that our customers receive their orders undamaged and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore, it is important to quickly file claims with the carrier to ensure that your claim can be documented for later reimbursement.
We will notify you via email of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates.